Returns & Refunds Policy

Returns & Refunds Policy

Thank you for shopping with Luxxxxe! We want you to be completely satisfied with your purchase. If you're not happy with your products, we're here to help. Please read through our return and refund policy to understand how we handle returns and exchanges.

1. Return Window

You have 30 days from the date of purchase to return most items. After 30 days, we unfortunately cannot offer a refund or exchange.

2. Condition of Products for Return

To be eligible for a return or exchange, products must meet the following conditions:

• Unopened and unused: Products must be in their original, sealed packaging.

• Unused: Skincare items that have been opened or used cannot be returned for hygiene and safety reasons.

• Resalable condition: The product must be in resalable condition, including original packaging and any accessories.

3. Exceptions: What Cannot Be Returned

• Opened Skincare Products: Due to health and hygiene regulations, we cannot accept returns on products that have been opened or used (e.g., opened skincare bottles, jars, etc.).

• Final Sale Items: Items marked as "Final Sale" or purchased during a promotional clearance event are not eligible for returns or exchanges.

• Gift Returns: If you received an item as a gift and would like to return it, we can offer you store credit or exchange.

4. Return Process

Returning a product is easy:

Loop makes it simple 

5. Return Shipping Costs

• Free Return Shipping: We offer free return shipping for returns initiated within 15 days of purchase. After 15 days, return shipping fees are the customer’s responsibility.

• Defective or Damaged Items: If you receive a defective or damaged product, we will cover the return shipping costs. Please contact us within 7 days of receiving the product to arrange a return or exchange.

6. Refund Method

Refunds will be processed to your original method of payment within 5-7 business days after we receive and inspect the returned product. If you choose an exchange or store credit, the value of your returned item will be credited to your account immediately upon processing.

7. Exchanges

If you’d like to exchange your product for a different size, variant, or product, we’re happy to help!

• For opened items, we offer exchanges or store credit rather than a refund.

• If your return is approved, we will send you a new product or apply the equivalent store credit to your account for your next purchase.

8. Serial Returner Policy

To ensure a positive experience for all customers, we monitor return patterns. If we notice a history of frequent returns (especially for opened or used products), we may limit future return eligibility or offer exchanges/store credit only. We reserve the right to review and refuse returns that appear to be made for the purpose of misuse or abuse.

9. Restocking Fees

For certain returns, especially if a product has been opened or partially used, a restocking fee of up to 15% may be applied. This fee helps cover the handling costs associated with processing returns.

10. Customer Support

If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team:

 

• Address: Luxxxxe LLC dba Luxxxxe, 3801 PGA Blvd, Suite 600, Palm Beach Gardens, FL 33410

• Phone: 833-LUX-XXXE

FAQs

Q: Can I return an opened skincare product?

A: No, due to hygiene and safety concerns, we cannot accept returns for opened skincare products.

Q: How do I initiate a return?

A: Simply log into your account and visit our Returns Portal or contact our customer support team for help.

Q: What if I received a damaged or defective product?

A: We’re sorry for the inconvenience! Please contact us within 7 days of receiving a damaged or defective item, and we will provide a prepaid return label and issue a full refund or exchange.

Q: How long does it take to get my refund?

A: Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.

Return Policy Summary

Return Policy	Details
Return Window	30 days from the date of purchase.
Condition of Products for Return	Products must be unused, unopened, and in original condition to be eligible for a return. This is crucial for skincare items due to hygiene and safety concerns.
Exclusions	No returns on opened skincare products or items marked as "final sale" (e.g., limited edition, sale items, or promotional items).
Refund Method	Refunds will be processed to the original payment method. If the customer chooses a store credit or exchange, they will receive the full value in store credit.
Return Shipping Costs	Customers are responsible for return shipping costs unless the product is defective or damaged. Alternatively, we offer a discounted return shipping label for convenience.
Loop Returns Integration	Loop Returns can automate the return process, offering customers easy return/exchange options directly from their account on our website.
Exchange Policy	We can offer exchanges for a different product or variant (if applicable), and provide a prepaid return label to make the process hassle-free.
Refund Timeframe	Refunds will be issued within 5-7 business days after the product is received and inspected.
Gift Returns	If the product was purchased as a gift, we offer store credit or an exchange.
Defective/Damaged Products	In the event of a defective or damaged item, we offer a full refund or exchange at no additional cost to the customer.
Customer Support Access	Customers can contact support via email, live chat, or a returns portal for assistance with returns, exchanges, or refunds.
Re-stocking Fee (Optional)	For certain items (such as opened packaging), a restocking fee of 10-15% may be applied.
Return Window for Sale Items	For discounts, sale items can have a shorter return window (e.g., 14 days).

 

Luxxxxe Gaming Prevention on Returns Policy

Return Limitations for Frequent Returners	The Same Customer can make 2 returns within 6 months.
Tracking Return History	We need to flags accounts with an unusually high number of returns. Loop Returns to create automatic flags or triggers for such accounts.
Refunds for Product Condition	The product must be unused, unopened, and with original packaging intact.
Restocking Fees for Opened Products	For returned opened products (e.g., if a customer tries it and doesn’t like it), we charge a small restocking fee or refuse returns altogether on used items
Serial Returner Block	We can implement a Block or flag for customers who frequently return items after opening or using them, especially if they return products for "no reason" (e.g., "changed my mind" after use).
Time Limit on Returns	We Implement a “use and return” policy where returns are only accepted if the product is returned within a reasonable timeframe after opening (e.g., within 7 days after opening for a refund).
Clear Language on Hygiene	It is clear in our policy that opened skincare products (e.g., creams, serums) cannot be returned for health and safety reasons. We display this policy on all product pages and checkout.
Exchange-Only Option	For opened or partially used products, we only allow exchanges or offer store credit rather than full refunds.
Tracking Customer Behavior	We Use Loop Returns and Shopify data to track return patterns. If a customer is frequently returning products.
Limit on "Free Returns" Offers	We offer a 15 to 30 day return window, based on product, on these promotions
Return Approval Process	For certain returns that fall outside the typical parameters (e.g., used items), we do a manual review process or require a customer to provide additional documentation or photos of the product’s condition to qualify for a return.